FAQs

General

Who is Capital Funds?

Capital Funds is a leading provider of working capital to small businesses nationwide. Since 2012, over 87,000 small businesses have trusted us to provide them with fast, flexible, and reliable funding to fuel their success.

Why do you have an office in the Dominican Republic?

Capital Funds is headquartered in Boston, MA with an affiliate office in Santiago, Dominican Republic. Our team members located throughout the United States, Canada, and the Dominican Republic help Capital Funds to deliver the award-winning service our customers know and expect.

How can you help my small business?

Capital Funds works with businesses in over 700 industries ranging from physicians and restaurants to repair shops and retailers. We specialize in making capital accessible to small businesses that are underserved by traditional financial institutions, such as banks and credit unions. Because we look at your real-time business cash flow — not just your historical financials and personal credit score — we’re able to deliver financing solutions to more small businesses than most other funding sources.

What is revenue-based financing?

Revenue-based financing provides businesses access to an upfront sum of working capital in exchange for a set amount of the business’s future revenue. The business then remits an agreed upon monthly percentage of its revenues, via daily or weekly payments, until the total contracted amount has been paid in full. Learn more at www.whatisrevenuebasedfinancing.com.

How much funding can I access through Capital Funds?

Capital Funds offers funding between $5,000 and $500,000.

What is the APR for your product?

Actually, with revenue-based financing, there is no interest and no set term, and therefore no true APR (Annual Percentage Rate). Each customer pays a fixed total amount that does not change, regardless of how long it takes to pay in full.

Calculating APR assumes a fixed payment amount and a fixed payment term. With our product, if a business’ revenue decreases, they can request to have their payments reduced or refunded – so payments aren’t always the same for the entire duration of the payment period. And if payments are reduced or refunded, it would take longer to pay their balance – so payment terms can also vary.

The payment relief and flexibility on payment terms that are built into our product are a big part of what makes revenue-based financing different and uniquely suited for small businesses. APR does not capture the value of these benefits and instead requires assumptions that apply to loans, not revenue-based financing. For these reasons, APR cannot accurately reflect the cost of our product.

How much does your funding cost?

With revenue-based financing, customers receive a sum of upfront capital, in exchange for a set, agreed-upon amount of their future revenue (the money the business will bring in).

The processing fee varies, depending on the amount of upfront capital. The amount of future revenue the customer pays also varies, based on the customer’s unique situation at the time of funding – financial history, industry, time in business, and more – as determined by our underwriting team. We are committed to transparency, and the customer always sees exact dollar amounts on the front page of their contract before they decide to move Capital Funds with the funding.

Please note that we’ve simplified this language to clearly explain how revenue-based financing works. In our contract, upfront capital will be listed as “purchase price,” and future revenue will be listed as “amount sold.”

Application

What are the minimum eligibility requirements to qualify for funding from Capital Funds?

Typically, to qualify with Capital Funds, you must be a US-based business with:

Rarely, our underwriting team may decide to extend eligibility to businesses who do not meet all of these criteria.

What information do you need from me to apply?

Capital Funds has one of the simplest application processes in the industry because we only ask for what we absolutely need:

Does applying with Capital Funds impact credit scores?

As part of the application process, we perform a soft credit inquiry, which does not impact your personal credit score. The hard credit inquiry we conduct for your business may impact your business’s credit score.

How quickly will I know if I’m approved for funding?

You will typically know if you are approved for funding within hours. For most of our applicants, same-day approvals are the norm, but if you submit your application after typical business hours, you may not receive a response until early the following morning.

Are there any industries that Capital Funds will not fund?

While we provide financing to more than 700 industry segments, including higher-risk industries such as trucking and construction, there are some industries we do not service such as those related to adult entertainment, gambling, firearms, or illicit substances.

How long will it take me to complete my application?

Applying with Capital Funds takes most applicants less than 10 minutes.

When can I expect to see the money in my account?

In most situations, if approved before 3:00 PM ET, you will have the option of receiving money in your bank account the same day via wire transfer (fees may apply). Otherwise, funds will typically arrive via ACH transfer the next business day.

How do you determine what amount I’m eligible for?

The amount of financing for which you qualify is determined by a number of factors including, but not limited to, your business cash flow, time in business, and your business and personal credit history.

Funding

What if I already have a traditional bank loan?

Our product is designed to complement traditional financing. As long as you meet our requirements, we can still provide you with financing without affecting your other obligations.

Are there any restrictions on how I can use my funding?

Though you will be required to specify what you intend to use your revenue-based financing for, you are free to spend the money for any legal business purpose, such as purchasing inventory, repairing equipment, renovations, expansion, reducing debt, and emergency expenditures. You may not use the funds for any personal, family, or household purposes.

Credit Reporting

Can working with Capital Funds affect credit scores?

Applying for financing with Forward requires a soft pull on an owner’s personal credit and a hard pull on business credit. This will not impact personal credit, but it could impact business credit.

Once a customer has received working capital from Forward, we report on the customer’s performance against the terms of their contract on a monthly basis to Experian Business Credit, who in turn calculates business credit scores. Our part is simply reporting whether each customer is in good standing or poor standing.

Good Standing: Either making payments or committed to a payment plan with our Account Servicing team. If a customer’s revenue decreases and they notify us, as outlined in their agreement, we will adjust their payments to align with their revenue. Should a customer take advantage of this revenue-based financing benefit, they will still be reported as good standing. For small businesses with good payment history, this is a unique opportunity to get revenue-based financing, while building business credit.
Poor Standing: Not made a payment for 30 or more calendar days and nor committed to a payment plan with our Account Servicing team. You won’t be penalized for adjusting your payments when your revenue changes. As long as you communicate with us and update your payment plan according to your agreement, you’ll remain in good standing.

We consider a customer engaged if they are communicating with our Account Servicing team, providing requested information (e.g., bank statements) per their agreement, and generally working with us towards a resolution.

Experian Business Credit operates using its own algorithm, and we have no input on how our data is incorporated into their algorithm. It is important to remember we are simply reporting whether a customer is in good or poor standing with Forward Financing.

Our Account Servicing team can be reached at 888-954-4377, Monday through Friday, 9 AM to 6 PM Eastern Time.

Why is Capital Funds able to report credit on revenue-based financing?

When a customer receives revenue-based financing, they are incurring an obligation to provide us with a certain amount of their future revenues. And as a funder, Forward has the right to share information with credit reporting entities, as indicated in our standard customer contract.

It is not only companies that extend credit that report to credit agencies. In fact, there are many different types of companies that provide information to credit reporting agencies that don’t grant credit themselves, such as utility companies, employers, landlords, and more. Experian Business Credit has some helpful information on alternative and non-traditional data it may use to determine credit scores.

Does Capital Funds report on business or personal credit?

Capital Funds only reports on active customers’ business credit. We do not report on personal credit.

How can I find out if I’m in good standing or poor standing with Capital Funds?

To be in good standing, the customer is either making payments or has committed to a payment plan with our Account Servicing team.

We consider a customer engaged if they are communicating with our Account Servicing team and actively working toward a solution. This means you’re taking steps such as providing updated financial information, scheduling payments, or providing company information.

If you’re actively paying or committed to a payment plan with our Account Servicing team in the last 30 calendar days you would be reported as in good standing.

Payment & Account Management

How do I submit payments?

You authorize Capital Funds to debit your bank account directly according to the amount and frequency specified in your financing agreement, taking into account any adjustments made by our Account Servicing team.

Why do you utilize daily or weekly payments?

Daily or weekly payments can feel frequent when compared to monthly payments for a traditional bank loan. However, our financing options are designed as shorter-term solutions, with payments typically made over a period of 3 to 18 months. This higher frequency allows us to effectively monitor business performance and offer personalized support when it’s needed most.

What if I want to pay the full amount early?

You can pay off your full account balance at any time with no extra charges. In some instances, Capital Funds may even offer a discount for early payment in full, though certain restrictions may apply. It is recommended that you review your customer agreement or speak directly with your Account Executive for details on your early payment options.

When am I eligible for renewal?

You will typically be eligible for a renewal once you have paid about half of your original account balance, subject to satisfactory payment performance. The exact paydown required for you to be eligible for a renewal will be communicated to you by your Account Executive prior to funding.

How can I track my account with Capital Funds?

Capital Funds provides customers with an online portal where they can view information about their financing including the outstanding balance, payment history, and renewal eligibility. Should you have additional questions, you can call us at (888) 429-2185 to speak with one of our dedicated Account Executives.

For existing customers, login to your online portal here.

What if I need to adjust my payments?

If you run into difficulties making your payments, please contact our team as soon as possible. You can email the Account Servicing team at support@mybusinesscapitalfunds.com, and we will discuss what options may be available to support your business.

If I need help with my account or have questions throughout the process, can I talk to a real person?

Absolutely. Our expert Account Executives are standing by to answer your questions. Give us a call Monday through Friday between 9:00 AM and 6:00 PM ET at (888) 429-2185.

Do you withdraw payments on holidays?

We only withdraw payments from your account on days when banks are open, so you will not be debited on any US bank holidays.

If you don’t withdraw a payment on a holiday, will you withdraw two payments the next day?

We will never double debit your account after a holiday.

How do I request a payoff letter?

Please contact your Account Executive directly to request a payoff letter.

Legislation

What disclosure legislation has been passed affecting commercial financing?

The states of Virginia, California, Utah, NewYork, Florida, Georgia, Kansas, Connecticut, Missouri and Louisiana have enacted laws that require commercial financing providers like Forward to provide state-specific disclosure forms with each customer contract.

We have adjusted our process and requirements accordingly for each state to ensure compliance and to help our ISOs and customers navigate any changes to how they work with us. Learn more about our commitment to compliance.

How will Capital Funds be impacted by further legislation of the commercial financing industry?

While none of us know for sure what further legislation will or will not be passed, we can share our steadfast commitment to delivering financial opportunity to small businesses and being transparent and ethical in doing so. We are also actively involved in the discussions being held around regulating small business financing for a couple of reasons: