In September 2010, Imelda Hagans from Houston, Texas, launched her own daycare business, Hope’s Children Academy. Her motivation was deeply personal: she wanted to stay close to her own young children while building something meaningful. With a heart for helping low-income families and a passion for nurturing kids, she took the leap. What began in her home eventually grew into a full-fledged center – one that would serve as a vital support system for her community.
At its peak, her daycare supported 80 children across two locations and employed a team of 10. But like many small business owners, the pandemic brought unimaginable challenges. Enrollment dropped dramatically, forcing her to scale back to one location with 47 children and six employees.
The Search for Capital
When COVID-19 hit, enrollment wasn’t the only thing on the line – it was the future of the entire business. Despite maintaining a solid financial history, traditional bank loans were not an option. With mounting pressure, she began exploring alternatives.
That’s when she found Forward Financing.
“I tried working with other funders, but they were overcharging me and didn’t understand the reality of running a daycare,” she shared. “Forward was different – they actually listened and helped me find a solution that worked for my business.”She had never heard of revenue-based financing before, but after doing her own research, she realized it could be a lifeline. And it was.
Real Impact, Real Results
With funding from Forward, she was able to keep paying her employees during uncertain times, increase enrollment as families returned to care, remodel her kitchen to meet new COVID-era health regulations, and even rebuild her playground after a devastating flood hit. And when a 10-day power outage forced temporary closure, Forward stepped in again, providing payment relief and pausing her payments, which made a real difference.
Today, her business is regaining momentum. Although challenges remain, from economic pressures to evolving regulations, she remains resilient. With Forward by her side, she’s focused on continuing to serve her community, support her employees, and build a lasting impact for the families who rely on her care.